OTP (one-time passcodes) - iOS Devices

Overview

This guide demonstrates how to add and recover legacy OTPs (one-time passcodes) using the TraitWare Mobile app for iOS devices.  TraitWare supports OTPs while legacy web applications are transitioned to supporting passwordless access.

The OTPs stored in the TraitWare app are backed up when Sync is enabled and can be recovered.  They are also protected by TraitWare authentication, both online and offline.

TABLE OF CONTENTS

• Adding an OTP
• Recovering OTPs

Adding an OTP

Open the TraitWare app and authenticate to an account.  Tap OTP Vault.

Click the + in the top right.  A menu will appear with options to add via QR code or Manually.  Most OTPs are added using a QR code.

Tap 'Add via QR code'.  The camera view will appear and it will scan the OTP QR code.

Verify the information and click Save to add the token.

After adding the first token, a prompt will appear asking to Enable Automatic Backups.  It is recommended to enable backups to recover tokens later for lost or replaced devices.  TraitWare stores the tokens encrypted locally and when backed up in the cloud.

The OTP token is now available for use.  Additional tokens may be added by following the same steps.  Tap on an OTP to copy the value if needed.

Recovering OTPs

If backups were enabled, the OTPs can be recovered for a replaced mobile device.  NOTE: if the user is deleted from the TraitWare admin console the OTPs cannot be recovered.  The device for a user may be deleted and a new registration issued, allowing for a recovery.

To recover, log in to the registered TraitWare user account and navigate to Settings.  Tap Backup and Recovery under OTP Vault.

Tap Recover Vault.

Click Recover Vault to recover the vault.  Do not recover a vault on an existing account unless you have copied the values to export them.  Recovering on a replaced device is not an issue.

A success message should appear.

The OTPs should now be available again for use.